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Senior Client Success Manager w/ Fluent level of English

Key languages:

Full professional level of English

Native level of German or French is a plus

SaaS Startup

Are you an ambitious and energetic person, and who enjoys and is comfortable interacting with C-suite-level executives? Do you want to join a fast-growing startup that is on a mission to change the world? If so, we need to talk!

Alaya by Benevity is a technology startup that enables companies to build a compassionate, purpose-driven culture and engage employees while serving the community—all through one platform. The company has recently set up its offices in Barcelona and is on a mission to grow the team!

To support the Spark product, we are looking for a Client Success Manager, based in Barcelona or willing to relocate. 

We are looking for someone who drives client program impact and acts as a catalyst to build strong and long-lasting relationships with clients and is able to drive the growth with Alaya's product suite. 

Main Responsibilities

To support the Spark product internationally, we are looking for an enthusiastic and talented Client Success Manager to join the team in Barcelona. Among other tasks, you’ll work on:

Solutions Expert

  • Have a comprehensive understanding of the platform, and guide clients on platform and solutions to ensure successful outcomes
  • Explain the “how” and “why“ of product features and functionality
  • Drive client adoption of the existing platform, as well as new products and features
  • Train platform administrators on how to effectively use all relevant product functions
  • Explain cross-functional support structure and describe all aspects of the internal client ecosystem
  • Suggest and advise clients on product functionalities and solutions to help the client achieve what they need from the product
  • Consult with and connect the appropriate internal teams to solve client problems and escalate when necessary
  • Communicate timelines and set realistic expectations with the client
  • Act as the client’s advocate with internal teams to ensure solutions and services are evolving to meet client needs and expectations


  • Build strong, long-lasting business relationships by consistently going above and beyond client expectations
  • Create a trusted advisor partnership with the client and align product value to their key Corporate Social Responsibilities (CSR)
  • Have a broad understanding of successful CSR programs and be able to translate this knowledge into strategies and recommendations tailored for the client’s needs
  • Evaluate client program priorities and tailor a Success Plan that establishes clear goals and milestones which maximizes clients' ROI
  • Identify roadblocks and develop effective strategies based on client research and industry knowledge

Value Driver:

  • Strive to provide value at every interaction
  • Communicate realized program ROI leading to a frictionless renewal and ensuring retention of current client revenue 
  • Communicate potential program ROI to identify and foster cross-sell and up-sell growth opportunities at the appropriate lifecycle stage and in support of client program goals
  • Execute regular program reviews with clients to identify sales, growth, and feature enhancement opportunities 
  • Work with internal teams (e.g. Sales, Product...) to complete feature and client cross-sell opportunities
  • Advocate for deep adoption of product features, and solution best practices within your client roster
  • Possess a functional understanding of the CSR landscape and how social responsibilities are tied to a variety of company goals

Core Skills/experience

  • Bachelor's degree, or equivalent education
  • 5+ years experience in B2E/B2B Customer Success/Account Management or transferable customer service roles
  • Experience in a B2B SaaS organization, with solutions of moderate complexity, is a big plus
  • Track record of increasing client satisfaction, adoption, and retention
  • Strong client relationship building skills including empathy, humility, adaptability and persuasiveness
  • Strong communicator with excellent written and verbal communication skills
  • Comfortable presenting in medium to large groups
  • Comfortable overseeing a variety of client service issues to resolution
  • Detail-oriented, organized, and analytical
  • Ability to work independently with strong judgment
  • Resilient, and thrives in a multi-tasking, start-up environment and can adjust priorities on the go while managing a diverse and full workload
  • Success-driven with an entrepreneurial, and self-starter approach  
  • Up-to-date passport for occasional client travel when required
  • Proficient in MS Office
  • Team-oriented with a fun-spirit

What’s on offer

  • Competitive Salary + very interesting commission scheme and other perks and benefits. 
  • Options plans
  • You can work independently and express your creativity when presenting new solutions and alternatives to the team
  • You will be part of a young, dynamic and motivated team that wants to have an impact on the world
  • A great, entrepreneurial, and empowering work environment, and motivating role with the possibility of taking more responsibilities and going the extra mile 
  • Every employee receives 20 hours per year to volunteer for projects of their choice 
  • You'll be joining a start-up in an exciting stage of fast growth and international expansion. The sky's the limit.

What will you learn?

  • This is an excellent opportunity to join a fast-growing SaaS startup in a very exciting stage of rapid growth and international expansion. 
  • Become a crucial asset in the company taking on a challenging and motivating role with the possibility of taking on more responsibility as the company evolves. 
  • You will be working in a truly dynamic, collaborative, and entrepreneurial environment

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the Hiring Manager
  • Step 3: Interview with the CEO/ HR
  • Note: other steps might be added during the process such as case studies 

Don’t be shy! Just ask your recruiter!

Natalia Serrano Rins

Key languages:
English - French - Catalan - Spanish
Want to know more about Natalia? Click here!

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