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Call Answering Agent w/ Native level of Dutch

Location:
Barcelona
Key languages:

Native level of Dutch
Advanced level of English 

Sector:
Customer Service & Technical Support
Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.

Main Responsibilities

  • Act as a virtual receptionist for our client's Office and Virtual Office customers who use their call answering services
  • Answer those calls that are addressed to a range of different customers from law firms to recruitment agencies and everything in between
  • Strive to deliver an exceptional customer service experience
  • Be the point of contact for different companies, trying to give them support in their daily tasks
  • Act as a to-go-person for your customers, improving their experience with our client's services

Core Skills/experience

  • Upbeat, positive, sociable
  • Excellent phone skills
  • Strong attention to detail
  • Excellent customer service skills including clear communication, fast responses, quick thinking and the ability to remain flexible and calm in high pressure or continually changing situations
  • Strong problem-solving skills
  • Excellent written and verbal communication skills

What’s on offer

  • Permanent contract
  • Competitive salary 
  • Restaurant tickets/Lunch vouchers
  • A complete and thorough training program
  • Extra holiday on Birthday

What will you learn?

  • Communicate effectively with clients
  • Accurately evaluate customers' needs
  • Sell and negotiate services and products
  • Work within an international team

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Video interview with our Client's Global Recruitment Team
  • Step 3: Face-to-face or phone Interview with the Hiring Manager
  • Step 4: Phone Interview with the Country Manager(s)

Don’t be shy! Just ask your recruiter!

Kim Kretschmer:
Trainee Recruitment Consultant

Key languages:
German - English
+34 931 222 232
Want to know more about Kim? Click here!

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