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Business Travel Consultant w/ AMADEUS or GALILEO GDS

Location:
Barcelona
Key languages:
High level of English
Sector:
Tourism
Are you an established Amadeus GDS expert and thrive on delivering a highly professional service willing to go the extra mile to ensure your clients experience the ideal travel? Are you ready for a new challenge in one of the fastest-growing Startups in Business Travel? Then this is your job!

Our client is multinational start-up launched in 2015 managing private and business travel for their clients. With its free travel booking and managing platform, it became an award-winning company named as the fasted growing SaaS startup Europewide. Due to success and expansion, they are currently looking for an experienced  Business Travel Consultant willing to deliver high-touch customer care to join their multinational team in the city centre of Barcelona.

Main Responsibilities

  • Master Customer Service, having a vocationally customer-focused mindset.
  • Keep high satisfaction standards and exceed customer expectations as much as possible.
  • Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
  • Stay up-to-date with new features and product launches.
  • Help define and establish best practices altogether with the rest of the team.
  • Suggest innovative ideas to increase sales and improve customer experience.
  • Adapt fast to continuous changes: they are a growing start-up!

Core Skills/experience

  • Proven previous experience using Amadeus and or Galileo platform is a must! 
  • Availability and flexibility to work on rotating shifts according to business needs, including Bank holiday.
  • Good communicator: proficient communication skills in English, and ideally in 1 or 2 other EU languages. Spanish is a plus but not a must.
  • Proven experience going above and beyond to provide an amazing service that delights customers.
  • Deep experience using ticketing tools or any similar software.
  • You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
  • Independent and autonomous.
  • Smart, fast learner, and resourceful. Tech savvy.
  • Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily. 
  • Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
  • Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
  • Coachability: you are willing to develop yourself through listening to those around you and learning from them.
  • You are used and open to get and give constructive feedback.
  • A true owner, you feel comfortable working outside of your comfort zone if needed.

What’s on offer

  • Competitive compensation including equity in the company.
  • 24 vacation days per year and flexible working hours.
  • Health perks: Choose between a private health scheme or a gym allowance.
  • "Flexible compensation plan" to help you diversify and increase the net salary.
  • Free Spanish classes.
  • Yoga and meditation.
  • Possibility to choose your hardware and tools.
  • Free coffee and beverages, fresh fruit and other breakfast stuff.

What will you learn?

  • Become an expert on GDS for air/rail/hotel
  • Improving intercultural competences

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and check your GDS knowledge
  • Step 2: Face-to-face Interview with the company’s Hiring Manager

Don’t be shy! Just ask your recruiter!

Emeline Pereira:
Recruitment Trainee

Key languages:
French - English - Spanish
+34 931 222 232
Want to know more about Emeline? Click here!

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