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B2B Customer Support w/ Native level of German

Location:
Barcelona
Key languages:
Native level of German
Full professional level of English
Sector:
Customer Service & Technical Support
The Customer Service Representative/Operations Specialist works within a European, multicultural and fast-moving business environment, supporting the HP Customers/ Partners and SalesForce, within the area of order fulfilment.

Main Responsibilities

  • Acts as the first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
  • Represents team as a subject matter expert on internal processes to other functions and organizations.

Core Skills/experience

  • Bachelor or Master´s degree
  • Experience in the supply chain, customer service, procurement or financial management is a big plus
  • Commercial mindset, results-driven and professional
  • Strong ability to connect and collaborate with people, network building and developing professional relationships skills
  • Passionate about technology 
  • Persistent, the ability and will to find a way to make it work

What’s on offer

  • Fixed Salary 
  • Ticket restaurant
  • Health insurance

What will you learn?

  • Intermediate communication skills with the ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management.
  • Mastery in English and local language as well as other languages as required.
  • Intermediate understanding of moderately complex internal operational issues.
  • Developed problem-solving and analytical skills.
  • Broad knowledge of the end-to-end process of sales operations.
  • Developing knowledge of local legal compliance issues.
  • Demonstrated teamwork and collaboration skills.
  • Ability to structure and apply developed organizational skills to manage daily operational issues.

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: First Interview with the company
  • Step 3: Second Interview with the company

Don’t be shy! Just ask your recruiter!

Sara Barazi:
Junior Recruitment Consultant

Key languages:
Spanish - Catalan - English
+34 931 222 232
Want to know more about Sara Barazi? Click here!

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