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B2B Customer Care Specialist w/ Swedish+English+EU language

Location:

Barcelona

Key languages:

A native (or close-to-native) level of Swedish
A professional level of another EU-language (Spanish not included)
Advanced level of English

Sector:

Customer Service & Technical Support

Do you have a passion for providing world-class service? Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona? If you also have fluency in Swedish, then keep on reading - we have a great job opportunity for you!

Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.

Main Responsibilities

Via phone and email help current clients, understanding their business needs in order to offer them the best-suited solution
Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs
Work with regional/local management and use knowledge of established Company operating procedures to make sound business decisions regarding issue resolution
Contributing to team efforts with all other functions in order to meet objectives
Recommend improvements that will positively impact sales and efficiency
Manage customer satisfaction survey tasks and responses

Core Skills/experience

Experience in Customer Service roles, preferably by phone and business-to-business
Excellent oral and written communication skills
Capacity to listen actively in order to identify prioritised customer needs
Team worker with a positive attitude that is willing to help wherever needed
Knowledge of CRM systems is a plus

What’s on offer

Permanent contract
Competitive salary
Restaurant tickets/Lunch vouchers
A complete and thorough training program
Extra holiday on Birthday

What will you learn?

Communicate effectively with clients
Accurately evaluate customers' needs
Sell and negotiate services and products
Work within an international team

Our recruitment process

Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
Step 2: Video interview with our Clients Global Recruitment Team
Step 3: Face-to-face or phone Interview with the Hiring Manager
Step 4: Phone Interview with the Country Manager(s)

Apply now!

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