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B2B Customer Care Specialist w/ Native level of Swedish

Location:
Barcelona
Key languages:

A native level of Swedish
Advanced level of English
Knowledge of another EU-language is an advantage
Sector:
Customer Service & Technical Support
Do you have a passion for providing world-class service? Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona? If you also have fluency in Swedish, then keep on reading - we have a great job opportunity for you!

Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.
 

Main Responsibilities

  • Via phone and email help current clients, understanding their business needs in order to offer them the best-suited solution
  • Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs
  • Work with regional/local management and use knowledge of established Company operating procedures to make sound business decisions regarding issue resolution
  • Contributing to team efforts with all other functions in order to meet objectives
  • Recommend improvements that will positively impact sales and efficiency
  • Manage customer satisfaction survey tasks and responses

Core Skills/experience

  • Experience in Customer Service roles, preferably by phone and business-to-business
  • Excellent oral and written communication skills
  • Capacity to listen actively in order to identify prioritised customer needs
  • Team worker with a positive attitude that is willing to help wherever needed
  • Knowledge of CRM systems is a plus

What’s on offer

  • Permanent contract
  • Competitive salary 
  • Restaurant tickets/Lunch vouchers
  • A complete and thorough training program
  • Extra holiday on Birthday

What will you learn?

  • Communicate effectively with clients
  • Accurately evaluate customers' needs
  • Sell and negotiate services and products
  • Work within an international team

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Video interview with our Clients Global Recruitment Team
  • Step 3: Face-to-face or phone Interview with the Hiring Manager
  • Step 4: Phone Interview with the Country Manager(s)

This vacancy is unfortunately no longer open. Have a look at the other interesting openings on our website!

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