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B2B Customer Care Specialist w/ Native level of Estonian
Looking for a job in
Marketing?,Customer service?, Technical support?, Finance?, Accounting?, Human Resources?, Logistics?, Office Support?, Sales?, Tourism?
B2B Customer Care Specialist
w/ Native level of
Estonian
L
ocation:
Barcelona
K
ey languages:
A native level of
Estonian
A fluent level of
Latvian
,
Georgian
,
Greek
,
Bulgarian
,
Slovenian
,
Turkish
,
Lithuanian
,
Dutch
,
French
,
Italian
or
Croatian
Advanced level of
English
S
ector:
Customer Service & Technical Support
Do you have a passion for providing world-class service? Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona? If you also have fluency in Estonian, then keep on reading - we have a great job opportunity for you!
Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.
Main Responsibilities
Via phone and email help current clients, understanding their business needs in order to offer them the best-suited solution.
Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs.
Work with regional/local management and use knowledge of established Company operating procedures to make sound business decisions regarding issue resolution.
Contributing to team efforts with all other functions in order to meet objectives
Recommend improvements that will positively impact sales and efficiency.
Manage customer satisfaction survey tasks and responses.
Core Skills/experience
Experience in Customer Service roles, preferably by phone and business-to-business
Excellent oral and written communication skills
Capacity to listen actively in order to identify prioritised customer needs
Team worker with a positive attitude that is willing to help wherever needed
Knowledge of CRM systems is a plus
What’s on offer
Permanent contract
Competitive salary
Central office in the city-center
Restaurant tickets/Lunch vouchers
A complete and thorough training program
Extra holiday on Birthday
What will you learn?
Communicate effectively with clients
Accurately evaluate customers' needs
Sell and negotiate services and products
Work within an international team
Our recruitment process
Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
Step 2: Phone Interview with the company’s Talent Acquisition Specialist
Step 3: Face-to-face Interview with the Hiring Manager
Step 4: Phone Interview with the Country Manager
This vacancy is unfortunately no longer open. Have a look at the other interesting openings on our website!
Don’t be shy! Just ask
your recruiter!
:
K
ey languages:
+34 931 222 232
W
ant to know more about ?
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