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Account Management Coordinator w/ Native Portuguese

Location:
Lisbon
Key languages:
Native level of Portuguese
Professional level of English
Sector:
Recent Graduates

Our client takes on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. They welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

The Account Manager Coordinator, Money role is a unique opportunity to scale best-in-class processes and tools across Portugal and have a direct impact on the success of the food delivery business. This role calls for a combination of strong client obsession, relationship management skills, analytical thinking, as well as strong operational execution skills to get stuff done, at scale.


Main Responsibilities

  • Be a subject expert in all Money related questions from restaurant partners
  • Solve some of the most challenging problems faced by our business with respect to restaurant partners
  • Be locally aware by staying close to the operations team and our partners and anticipate pain points related to payments, invoicing and reporting
  • Help the operations team implementing processes to streamline the payment, invoicing and reporting information for our restaurant partners
  • Build relationships with our key restaurant and delivery partners to help them solve doubts around payments and invoicing
  • Provide excellent customer service and support for the restaurant partners.

Core Skills/experience

  • Recently graduated with a Bachelor or Master degree
  • Good communication skills in Portuguese and in English
  • One year of previous sales experience is a plus
  • Data-driven decision-making mentality, sound business judgment, and the ability to back your analysis up with meaningful analytical thinking. Proficiency in Excel is required
  • High adaptability to change and ability to execute quickly
  • Great collaborator and someone who proactively partners across teams
  • Incredible empathy and understanding of both eaters and restaurant partners alike. You will be an advocate for the company users and are passionate about the community experience.
  • Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks.
  • Passion. You love the food industry. You are driven by helping others and being at the forefront of a highly visible, fast-growing brand.

What’s on offer

  • Competitive salary
  • 6 months contract with renewal possibility
  • A high impact position where your ideas and suggestions matter

What will you learn?

  • To listen and ask the right questions in order to engage in the customer´s needs
  • Organisation and prioritization of tasks in a multinational company
  • Commercial and operational strategies, working closely together with the management level
  • To apply strategical and analytical techniques, observing the market structure

Our recruitment process

  • Step 1: Phone Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Video interview with our Recruiter
  • Step 3: Face-to-face or phone Interview with the Hiring Manager
  • Step 4: Face-to-face or phone Interview with the Country Manager(s)

This vacancy is unfortunately no longer open. Have a look at the other interesting openings on our website!

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