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Accommodation Advisor w/ Native level of Russian

Location:

Barcelona

Key languages:

Native level of Russian
Fluent level of English

Sector:

Customer Service & Technical Support

Are you a world traveler? Would you like the opportunity to start a career in the tourism sector? In this position, the company offers a complete training, allowing you to become an Accommodation Advisor for a world-known travel company (rated 4.2/5 by our candidates!). With opportunities for promotion after the third and six months for top performers, this could be the opportunity for you!

Our client is a booming industry leader in the travel sector providing alternative accommodation services to an ever demanding customer base. They connect people all over the world to help them find unique traveling experiences. Currently, they are looking for an Accommodation Advisor with a native level of Russian and high level of English to join their customer service team in Barcelona.

Main Responsibilities

Assisting both customers and accommodation providers via phone, email, and social media (both in Russian and in English)
Providing quick and creative solutions to complex issues for travelers all around the world
Communicating with customers in a friendly manner while acting as an ambassador for the brand
Managing and constantly updating customer information

Core Skills/experience

Expertise in customer service or sales over the phone
Interest in the travel industry is a must!
Excellent communicator who deeply cares about the customer experience
Good team-player who radiates positivity in every interaction
Solid keyboard skills and an understanding of MS Office
Eligible to work in the EU

What’s on offer

Extensive training provided to deliver the best possible service
Full-time contract (39h per week)
Commonplace working environment and central location in Barcelona
Spanish and English lessons
Competitive salary and opportunities for promotion

What will you learn?

Communication skills where you learn how to listen and ask the right questions in order to engage in the customer´s needs
In-depth knowledge about the service/product offered
Navigating and using different CRM/ACD/mailing systems

Our recruitment process

Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
Step 2: Face-to-face or Group Interview with the company’s Hiring Manager

Apply now!

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