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    Team Leader Customer Service w/ Native level of Dutch

    Location: Barcelona


    Do you have experience in managing teams in a contact center and are you looking for a new project? Are you structured and not afraid to take on a new challenge? If Dutch or Flemish is your Native language, we are looking for you!

    Our client is a Belgian company working for various companies in different industries. Here in Barcelona, the customer service teams for these companies make sure that all Dutch and Flemish customers are assisted in a professional way. In order to structure and organize the team(s) as well as to ensure that the team(s) perform great, we are currently looking for a Customer Service Team Leader.

    As a Customer Service Team Leader, under the direction of the Operations Manager and Project Manager, your responsibilities include:
    - Building, managing, encouraging and inspiring your Dutch and Belgian B2C/B2B teams; technical support and administrative teams
    - Ensuring a great, consistent customer experience that matches your clients´ vision and mission
    - Ensuring satisfaction of your current clients and reporting to the Project Manager
    - Setting up objectives for your team and following up their achievements, having 1-2-1 meetings
    - Keeping your team motivated and the service levels high
    - Implementing and pursuing different strategies in order to ensure your clients´ continued happiness
    - Following up issues and the absence of your team
    - Organizing and planning schedules
     


    Core Skills/Experience: 
    - Previous experience as a Team Lead or Supervisor in a Contact-Center
    - Effective Customer service management skills (communication and leadership)
    - Expertise in troubleshooting and analysis
    - Dynamism and ability to motivate a team, hands-on
    - Quick-thinker, result-oriented and a team player
    - Responsible and organized, able to work closely together in a fast-paced environment
     
     What´s on Offer:
    - Competitive salary package with a fixed + variable compensation
    - Permanent contract
    - Opportunity to be the first to lead these teams and with a lot of flexibility
    - Dynamic and friendly environment with flat hierarchies
    - Centrally located office (El Poblenou) with views on the Meditteranean Sea
    - Free Spanish language classes


    Main Responsibilities:
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    Key Languages:
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    Core Skills / Experience:
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    What's on offer:
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    What will you learn:
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