• Junior Operations Assistant w/ native level of Portuguese

    Location: Lisbon


    Our client offers a private transportation system which, through an app, connects passengers with registered drivers. They are currently developing a new project in Portugal, with the aim of using the app for home food delivery.


    Main Responsibilities:

    -Resolving complex problems throughout  different platforms (email, chat or phone) for delivery partners
    -Setting up efficient processes for delivery partners’ acquisition, retention and overall satisfaction
    -Explaining policies and metrics to drivers
    -Identifying problems and resolving complex issues
    -Escalating the urgent issues to appropriate stakeholders and driving them to resolution if necessary


    Key Languages:

    - Native level of Portuguese
    - Professional level of English


    Core Skills / Experience:

    - University Degree
    - Summer internship is preferable
    - Strong communication and negotiation skills
    - Organized and methodical
    - Possess analytical and problem solving skills
    - Empathetic and with a strong client-oriented skills


    What's on offer:
    -Competitive salary
    -6 months contract with renewal possibility
    -A high impact position where your ideas and suggestions matter


    What will you learn:
    - Organization and prioritization of tasks in a multinational company
    - Commercial and operational strategies, working closely together with the sales management level and also with the different stakeholders
    - To apply strategic and analytical techniques, observing the market structure




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