• Fashion Customer Advisor w/ High Level of German

    Location: Oporto

    Fashion & Luxury Retail is your passion?
    Imagine yourself working in an international, young and energetic work-environment with a tree-house, slides and interior eco-spaces located close to Porto.
    If you speak German and have previous experience in customer services, this opportunity is for you!

    Our client is a Luxury Fashion e-commerce with more than 1000 international employees with offices located in London, New York, Sao Paulo, Moscow, Hong Kong, Tokyo, Porto, Lisbon & Guimaraes.

    Main Responsibilities:

    -Using a range of tools to interact with customers by email, phone and chat
    -Understanding de prospective client's profiles and needs
    -Being a professional intermediary between the company and its customers
    -Strengthening relationship with developed client portfolios

    Key Languages:

    -High Level of German (C1 and up)
    -Full Professional Level of English

    Core Skills / Experience:

    -1 year of previous experience in customer service
    -Interest in fashion brands
    -Expertise in the use of IT systems (windows packages)
    -Excellent listener and a strong communicator
    -Ability to work under pressure
    -A constant motivation for identifying and understanding the customer's needs
    -Passionate and assiduous mindset

    What's on offer:

    -Competitive salary + bonus
    -Working-hours from 8 am to 5 pm
    -Free shuttle to the plant from the city centre of Porto
    -Free fruit and drinks at the office
    -Access to gym paid by the company
    -Free health insurance, covering family members as well
    -Excellent international work environment with slides, tree-house – a company that really cares about their team
    -Discount on products

    What will you learn:
    - To develop your professional experiences in customer service
    - To improve your communication and problem-solving skills
    - To work in an international environment
    - To grow within a renowned multinational company

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