Workforce Manager with English

Meet your
Recruiter!

Maria Rocha
Linkedin
  • Languages:
  • English
  • Portuguese

Are you passionate and focused on WFM and Staffing Optimization and have deep experience in dynamic environments where things often change? Do you have the expertise to improve, grow and make the planning of a workforce more efficient, scalable, and transparent? If this sounds like you, get in touch!

We are looking for a proactive, problem solver, and analytical individual to join one of our clients, a fast-growing digital identity technology provider! They are looking for someone to join their Operational Team and deliver great SLA with high productivity/utilization while improving the employee experience.

Apply
apply now

Languages

  • Full professional level of English
Barcelona
  • Competitive Salary
  • SaaS
  • Permanent

Main Responsibilities

  • Create schedules and forecasts 
  • Managing deviations during the day and immediately implement solutions 
  • Create attendance reports, work closely with HR to follow up attendance-no shows reports and align with Finance and Operations Management to provide and review the timesheets report  
  • Define and implement improvement opportunities by review forecasting and scheduling approach frequently
  • Improve scheduling methodology, refine forecasting and scheduling tools, translate learnings into improved methodology and tools 
  • Implement initiatives
  • Work closely with the Operations Team 
  • Lead the small scheduling team  

Core Skills/experience

  • 5+ years in a similar role to professionalize planning from the start (inflow similar to call center dynamics, similar requirements with quality, SLA, colleague satisfaction, multiple clients and locations)
  • Bachelor's degree in Business Administration, Mathematics, Statistics, or related field
  • Experience with WMS (workforce management system), Deputy will be a plus
  • BI Tool experience (like Tableau or Power BI) and strong Excel skills
  • Excellent communication skills, with the ability to present complex data and insights to senior leadership
  • Ability to adapt to changes quickly
  • Proactivity, problem-solving attitude, strong analytical and critical thinking
  • Able to operate independently with a general direction 
  • Detail-oriented with a commitment to operational excellence/employee satisfaction
  • Ability to work collaboratively with cross-functional teams and stakeholders to achieve business goals


What’s on offer

  • Permanent contract
  • Competitive salary
  • A fast-growing company with good opportunities to keep learning and developing
  • An international, dynamic, and creative environment
  • Great working atmosphere
  • Other interesting benefits

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you and your experience 
  • Step 2: Interview with the CFO
  • Step 3: Business Case with the CFO
  • Step 4: Meet the team


apply now