Talent Acquisition Manager (BPO background) with Dutch/German/French/Nordics

Meet your

Maria Rocha
  • English
  • Portuguese

If you are looking for a new challenge where you will be able to thrive in a fast-paced environment that truly values people’s lives, then keep reading! 

Our client is a major customer service BPO provider, known as one of the fastest and most professional companies in the sector. They are looking for a hands-on Talent Acquisition Manager to play a pivotal role in driving their hiring strategy across several markets and overseeing all aspects of attracting, sourcing, recruiting and retaining high-quality talent to meet the company’s business objectives. 

You would be a great fit if you are a team player with great communication skills and a proven track record of implementing TA strategies in the BPO sector. Don’t miss out on this opportunity, apply now!


  • Full professional level of Dutch/German/French or Nordics (if you don't have any of these languages, but your profile meets the rest of the requirements, we can still consider you) 
  • Full professional level of English

Main Responsibilities

  • Develop and execute a comprehensive talent acquisition strategy aligned with the company's growth objectives, establishing and monitoring KPIs and metrics to measure its success
  • Lead, mentor and manage a team of 6 recruiters
  • Explore, implement, and optimize recruitment processes to ensure efficiency, effectiveness, and to create a positive candidate experience
  • Design and implement sourcing strategies to identify and attract qualified candidates through various channels
  • Collaborate with Ops managers to understand their staffing needs, develop job descriptions, and establish hiring criteria
  • Contribute to enhancing the employer brand, making the organization an attractive choice for top talent
  • Manage the TA budget, ensuring cost-effective recruitment strategies
  • Ensure compliance with relevant labour laws and regulations in all aspects of the recruitment process
  • Contribute to succession planning efforts by identifying and developing internal talent and incorporating diversity and inclusion initiatives
  • Stay informed about industry trends, salary benchmarks, and competitor activities to maintain competitiveness in talent acquisition

Core Skills/experience

  • 5+ years of proven experience in recruitment and talent acquisition, ideally within the BPO sector 
  • Solid experience in managing and leading a recruitment team effectively 
  • Understanding and experience of the BPO industry, including its trends, challenges, best practices, cultural fit, and required roles
  • Direct knowledge in shaping and delivering effective short and long-term recruitment strategies, sourcing methods, and retention initiatives
  • Awareness of labour laws and regulations related to recruitment, ensuring the organization complies with legal requirements
  • You are a team player, with a humble and positive mindset, and stellar communication and interpersonal skills to interact with stakeholders, team members, and candidates
  • You can adapt easily to the industry dynamics, and be flexible in adjusting the strategy accordingly to business needs 
  • You are a problem solver and an out-of-the-box thinker to keep optimizing the recruitment processes

What’s on offer

  • Competitive salary 
  • Hybrid model (2-3 days at the office)
  • Flexible working hours
  • 29 days of vacation per year
  • EU remote work
  • Flexible remuneration plan (health insurance, ticket restaurant, etc)
  • Mental health app
  • International, open-minded and united team 

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better
  • Step 2: Interview with HR team (Head of People and People & Talent Coordinator)
  • Step 3: Interview with the Managing Director