Service Tech Support w/ native level of Spanish

MEET YOUR RECRUITER!

Daniela Duque

Array

We are seeking a highly skilled and customer-oriented Service Tech Support to join a leading digital printing company.

The Service Tech Support will be responsible for ensuring that clients’ digital printing equipment is functioning optimally, troubleshooting technical issues, and providing customer service and support to the clients.

So if you are interested in this exciting opportunity to work with a leading digital printing company, please apply today!

Languages

Native level of Spanish
Professional level of English

Barcelona

Main Responsibilities

Answer technical questions from customers and technicians in a timely manner and make sure their issues are resolved
Test company products and equipment as needed to ensure they are working properly
Report any quality problems to relevant staff to address
Provide technical assistance at company events
Train dealers and technicians on how to use company products
Help dealers and technicians with difficult repairs
Service and repair used company products
Keep accurate records of customer interactions in the company's database

Core Skills/experience

Previous experience working in the printer's industry as a Service Tech Support
Positive attitude towards customers and willingness to help
Good at selling and exceeding customer expectations
Strong administrative skills
Willingness to travel
Meets deadlines and works towards goals
Detail-oriented and results-driven
Skilled in problem-solving
Good communication and interpersonal skills
Can explain technical information in simple terms
Focuses on self-improvement and product knowledge.

What’s on offer

Competitive salary
Permanent contract
Flexible working hours
Possibility to work remotely some days of the week
Ticket restaurant
Medical Insurance
Excellent office environment

Our recruitment process

Step 1: Interview with our recruiter to get to know you better
Step 2: Interview with the hiring manager