Service Supervisor with Dutch

Meet your

Anna Mischura
  • English
  • German



  • Native-level of Dutch 
  • Full professional level of English
  • French is a plus

Main Responsibilities

  • Lead and optimize the coordination of service engineers, ensuring the highest level of service for Aftermarket products and services across the BeNeLux region
  • Oversee and enhance the processing, monitoring, and follow-up of customer purchase orders and maintenance agreements
  • Strategically plan new and renewed contracts, serving as the key liaison between parts availability, customer appointments, and technician schedules
  • Drive growth by contributing to the development of the Service business and achieving regional targets
  • Maximize efficiency by optimizing technician chargeable hours and monitoring overall working time utilization
  • Streamline invoicing by managing invoice creation, making necessary corrections, and overseeing material return activities
  • Collaborate seamlessly with sales, logistics, finance, and production departments to ensure all stakeholders are informed of customer activities and needs

Core Skills/experience

  • Bachelor's degree or equivalent experience
  • Minimum of 2 years experience in administration, customer service, or logistics
  • Sophisticated computer skills
  • Exceptional communication and administrative abilities, quick to learn, and a collaborative team member
  • Flexible with strong multitasking and time management skills

What’s on offer

  • Permanent contract
  • Flexible schedule 
  • Hybrid working policy
  • Health and life insurance
  • Pension plan
  • Daily shuttle from Pl España (BCN) to office (Terrassa)
  • Social benefits after 1 year
  • Multicultural environment with growth opportunities

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better
  • Step 2: Video call with client's HR
  • Step 3: Interview with the Team Manager