Order Management Agent w/ native level of Dutch


Maud van Peursem
  • English
  • Dutch

Do you have a native level of Dutch? Do you get excited about seeing how you can most effectively organize your team to achieve the daily, weekly and monthly set targets? And someone who maintains good relationships with key partners and clients? Then this might be the right opportunity for you!

Our client is a well-known company that sells print and digital document products and services in more than 160 countries, and they are looking for a new Order Management Agent here in sunny Barcelona.  


  • Native level of Dutch
  • Full professional level of English

Main Responsibilities

  • Efficiently manage designated team work-flow in order to meet SLA and Targets, and to quickly report any problems that hinder completing tasks and hitting SLA and Targets
  • Input and process orders and returns
  • Verification of pricing and orders
  • Manage relevant customer information
  • Ensure compliance with work instructions and absolute compliance with corporate policies, particularly those pertaining to ethics and finances
  • Provide the Team Leader with timely and accurate reporting that captures performance trend measures and useful management information
  • Respond and act upon any escalations in a professional way

Core Skills/experience

  • Minimum 1 year experience with an order to collect organization
  • University level education (plus)
  • Goal-oriented, excellent communication skills. eager to learn and a team player, but also able to work individually
  • Adaptable to a changing environment and flexible in terms of work patterns
  • Focused on quality and attention to detail
  • Computer literate

What’s on offer

  • Competitive salary and bonus scheme
  • Growth opportunities within the company
  • Generous relocation package
  • Discounted access to gyms and sports facilities
  • Flexible working hours
  • Flex salary program: purchase of education, transportation, and ticket restaurants without taxes
  • Life and accident insurance
  • Annual shop allowance: €395/year

Our recruitment process

  • Step 1: Interview with the OPS manager and Team leader 
  • Step 2: Test round by email
  • Step 3: Interview with Centre Manager
  • Step 4: Meet the team