HCM Client Service Consultant w/ native level of Dutch


Maria Rocha
  • English
  • Portuguese

Are you looking for growth opportunities as a Client Service Consultant? Are you a native Dutch speaker with client-facing experience? Are you ready for a new challenge in a well-known multinational company? Keep on reading as we might have the job for you!

Our client is a multinational provider of human resources management software, with more than 740,000 clients across the world, helping them get work done faster and unlock a world of opportunities.

They are now seeking, to join their team in Barcelona, a motivated Client Service Consultant to assist and act as the 1st point of contact for their Dutch-speaking clients who have questions about the HCM solution. Are you up for this adventure?



  • Native level of Dutch
  • Professional level of English

Main Responsibilities

  • Serve as the primary contact for Dutch-speaking clients seeking assistance with iHCM software
  • Engage with HR and Payroll staff (90% of interactions)
  • Utilize multiple channels to communicate with the client
  • Properly address client inquiries and find suitable solutions

Core Skills/experience

  • Passion for providing exceptional customer support and taking pleasure in addressing customer inquiries
  • Strong team player, collaborating effectively with various departments
  • Proficient at prioritizing diverse ticket types, ensuring critical issues are handled promptly
  • Clear and assertive communicator
  • Enthusiastic about continuous learning, showcasing curiosity and interest in HR-related topics

What’s on offer

  • Competitive salary
  • Permanent contract
  • Hybrid working model (3 days/week at the office)
  • Benefits package: health insurance, life assurance, and other interesting perks
  • Possibility to develop in an international company
  • A great working environment

Our recruitment process

  • Step 1: Interview with one of our Recruiters to get to know you better 
  • Step 2: Interview with HR
  • Step 3: Interview with the Hiring Manager