HCM Client Service Consultant w/ native level of Dutch

MEET YOUR RECRUITER!

Maria Rocha

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Are you looking for growth opportunities as a Client Service Consultant? Are you a native Dutch speaker with client-facing experience? Are you ready for a new challenge in a well-known multinational company? Keep on reading as we might have the job for you!

Our client is a multinational provider of human resources management software, with more than 740,000 clients across the world, helping them get work done faster and unlock a world of opportunities.

They are now seeking, to join their team in Barcelona, a motivated Client Service Consultant to assist and act as the 1st point of contact for their Dutch-speaking clients who have questions about the HCM solution. Are you up for this adventure?

Languages

Native level of Dutch
Professional level of English

Barcelona

Main Responsibilities

Serve as the primary contact for Dutch-speaking clients seeking assistance with iHCM software
Engage with HR and Payroll staff (90% of interactions)
Utilize multiple channels to communicate with the client
Properly address client inquiries and find suitable solutions

Core Skills/experience

Passion for providing exceptional customer support and taking pleasure in addressing customer inquiries
Strong team player, collaborating effectively with various departments
Proficient at prioritizing diverse ticket types, ensuring critical issues are handled promptly
Clear and assertive communicator
Enthusiastic about continuous learning, showcasing curiosity and interest in HR-related topics

What’s on offer

Competitive salary
Permanent contract
Hybrid working model (3 days/week at the office)
Benefits package: health insurance, life assurance, and other interesting perks
Possibility to develop in an international company
A great working environment

Our recruitment process

Step 1: Interview with one of our Recruiters to get to know you better
Step 2: Interview with HR
Step 3: Interview with the Hiring Manager