Customer Support Technician w/ full professional level of German and English

MEET YOUR RECRUITER!

Claudia Chifflier
  • English
  • French
  • Catalan
  • Spanish

Do you feel like starting a new professional opportunity in a growing start-up company? Do you have experience in customer support? Do you speak French? If so, you might be interested in this opening!

Our client is a company that sells software which simplifies vacation rental marketing and management for property owners. Right now they are expanding the existing team in Barcelona and looking for a new colleague to join the success!

Languages

  • Full professional level of German
  • Full professional level of English
Barcelona

Main Responsibilities

  • Offer guidance and recommendations to users regarding our various connection types
  • Initiate proactive communication with clients to diagnose and resolve technical incidents
  • Take necessary actions and provide guidance to resolve issues effectively
  • Follow up customer support requests for assistance through email or phone promptly
  • Deliver exceptional service and ensure a high level of customer satisfaction
  • Building a strong client relationship by providing product support via phone, chat, email, and screen sharing
  • Inform customer feedback and issues to the relevant departments and follow up on their resolution

Core Skills/experience

  • 1 to 2 years of previous customer service experience, managing direct communication via email and/or telephone
  • Demonstrates patience, attention to detail and logical thinking
  • Able to handle multiple consultations in an efficient manner
  • Possess a positive attitude and a strong sense of responsibility
  • Ability to deal with difficult situations and a solution-oriented mindset
  • Enthusiasm for acquiring knowledge of technology
  • Ownership and commitment to follow-up procedures
  • Availability to work during the morning shift: 7am to 4pm
  • Prior knowledge of major OTA's such as Airbnb, Booking, Expedia, etc. is a big plus!

What’s on offer

  • Permanent contract
  • Hybrid model 
  • 25 working days of paid vacation
  • Private health insurance (that includes travel insurance, dental plan, and psychologist)
  • Ticket restaurant
  • Free Spanish classes
  • Daily breakfast at the office: Coffee, sandwiches, cookies, fruits!
  • Great culture & workplace with an international environment
  • Regular team-building events and activities
  • Training and mentorship program

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you and your experience
  • Step 2: Phone call with the client's Talent Acquisition Specialist
  • Step 3: Role-play
  • Step 4: Final cultural team check