Customer Support Representative (DACH) w/ Native level of German

MEET YOUR RECRUITER!

Adriana Scherer
  • English
  • Romanian
  • German

Does finding a job where you can help and be useful to people is one your next international career goals? Are you someone proactive that likes to work independently? If you are ready to start a career in a international retail company with a lot of growth opportunities, let’s talk about it!

Our client is a leading retail company, as a part of their growth goals they are looking for a motivated Team-player with a strong service mindset being responsible for the DACH market joining the team in Barcelona.

Languages

Native level of German

Professional level of English

Conversational level of Spanish

Barcelona

Main Responsibilities

  • Managing incidences and inquiries from customers and business partners
  • Supporting the back office team
  • Be the main point of contact for business partners and internal customers
  • Providing a professional service by working proactively 
  • Maintain a high level of quality at all time 

Core Skills/experience

  • You are detail-oriented, organized, and proactive 
  • You have prior experience in Customer Service /Technical support or Back office  
  • You are a team player with great communication skills 
  • Knowledge of SAP or other Ticketing system is a plus 
  • You are able to work independently and under pressure 

What’s on offer

  • Full-time position Monday - Friday
  • Flexible working hours
  • Hybrid working model (1 day in the office)
  • Training opportunities
  • Canteen in the office with great discounts 
  • Working in an international company

Our recruitment process

1. Interview with our recruiters to get to know you better

2. Interview with Hiring Manager 

3. Interview with HR