Customer Success Representative with French and Spanish

Meet your
Recruiter!

Filipa Lima
  • English
  • Portuguese
  • Catalan
  • Spanish

Do you have a natural aptitude for building strong and long-lasting relationships with clients? Are you willing to gain experience within a fast-paced and well-established SaaS company? If you enjoy helping people, challenging yourself and are willing to grow within an international and dynamic environment, this might be the right opportunity for you!

Our client is one of the leading SaaS companies in the optimization and sustainability of logistics and supply chains on a global level that has been active for more than 30 years. They are looking for a sales-driven and people-oriented person with the right skills to manage their clients and ensure their satisfaction from the beginning. 

Languages

  • Native level of French
  • Full professional level of Spanish 
Barcelona

Main Responsibilities

  • Develop long-term customer relationships
  • Onboard new customers and assure a smooth transition
  • Strategically manage retention and upselling of existing clients 
  • Monitor customers' satisfaction and provide them with support all along
  • Lead the renewals process
  • Provide support in the process of cash collection and debt mediation

Core Skills/experience

  • 1/2 years of previous exposure to customer support and/or sales
  • Experience with CRM (Salesforce is highly valued)
  • People-oriented, client-focused and collaborative attitude
  • Creative mindset and strong problem-solving and negotiation skills
  • Passion for communication and account management

What’s on offer

  • Flexible working hours (8 am/5 pm or 9 am/6 pm) from Monday to Friday
  • Hybrid working model 
  • Initial training
  • 23 days off per year
  • Private Health Insurance
  • Home allowance (55€/month)
  • Working equipment such as mobile phone and computer
  • Flexible Payment Plan is available

Our recruitment process

  • Step 1: Interview with one of our Recruiters to get to know you better 
  • Step 2: Interview with the Global Talent Acquisition Officer
  • Step 3: Interview with the Hiring Manager
  • Step 4: Business Case