Customer Service Agent (Automotive) with French

Meet your
Recruiter!

Agustina Coveri
  • English
  • Spanish

Are you ready to embark on a new adventure with Bosch Service Solutions, where you will join a dynamic team in a stable and inclusive environment with plenty of opportunities for career growth?

You will be part of Bosch Service Solutions new project kick-start in 2024 and play a key role in its launching in Barcelona.

New year, new beginnings, right? 

Languages

  • Full professional level of French
  • Professional level of English
Barcelona

Main Responsibilities

  • Manage incoming contacts such as phone calls, emails, and letters from customers
  • Assist customers by providing information about products, resolving client’s queries, and explaining company policies
  • Assist customers through various digital channels, reaching out to them if necessary
  • Collaborate with different departments to find appropriate solutions for escalated cases
  • Manage interactions on social media platforms to ensure timely and helpful responses to inquiries or comments
  • Become the best brand ambassador, and provide an outstanding service to clients

Core Skills/experience

  • Previous customer service experience is desirable but not essential
  • Strong problem-solving skills and ability to handle customer queries with empathy
  • Positive attitude and willingness to learn
  • People Person – you enjoy working in a collaborative team environment
  • Tech savvy and analytical

What’s on offer

  • Sky is the limit! Be part of a world-renowned brand with unlimited career opportunities 
  • A full-time permanent contract with Bosch
  • Relocation Package to Barcelona (national & international)
  • Opportunity for hybrid working after 6 months
  • Work abroad within the EU for up to 15 days per year
  • Paid Referral program
  • Free confidential psychological support
  • Access to various Bosch employee discounts for well-known brands

Our recruitment process

  • Step 1: Interview with Talent Partner to get to know you better
  • Step 2: Language Check 
  • Step 3: Interview with the Hiring Manager