Customer Care Agent w/ native level of German

Meet your

Nicole Castellano
  • English
  • Portuguese
  • Spanish

Are you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Then we are looking for you!

Our client is an international company and a leader specializing in solutions to skin conditions and sun protection. They are looking for new talent to join their German Customer Care team at their offices in Barcelona (Poblenou).

You would be a great fit if you have excellent communication skills, have some experience in either administrative work in an international environment or a call center, and are comfortable working with online programs such as Microsoft Office, SAP, or Salesforce.


  • Native level of German
  • Full professional level of English or Spanish

Main Responsibilities

  • Provide excellent customer service for customers in the German market
  • Work together with the sales team to keep logistics up to date
  • Build and maintain relationships with customers B2B and B2C
  • Help the customers with incidents and complaints by giving creative solutions
  • Stay updated on the company's products

Core Skills/experience

  • Excellent verbal and written communication skills
  • Previous experience in customer service or in a contact center
  • Problem solver and team player attitude
  • Great Excell skills
  • SAP skills will be a big plus!
  • Ability to adapt to a dynamic environment
  • Thinking in solutions, have an innovative mindset

What’s on offer

  • Competitive Salary
  • Working hours Monday to Friday 08:00 to 17:00
  • Hybrid working model: 30% work from home per year
  • Private health and life insurance
  • 24 days of Holidays plus Semana Santa and Christmas break and a Birthday afternoon off
  • Personal and professional growth opportunities
  • Our client only cares about the talent you bring. That is why throughout the selection process they will respect the principle of equal opportunities, not tolerating any type of discriminatory attitude and always promoting their respect for people.

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you and your experience
  • Step 2: Interview with the HRr of the company
  • Step 3: Interview with the Hiring Manager of the company