Client Success Manager w/ native level of German

MEET YOUR RECRUITER!

Maria Rocha
  • English
  • Portuguese

Are you an ambitious and energetic person, and who enjoys and is comfortable interacting with C-suite-level executives? Do you want to join a fast-growing startup that is on a mission to change the world? If so, we need to talk!

Benevity is a Unicorn leader in global corporate purpose software that empowers companies and their people to take a social action on the issues and causes they care about.  

To support Benevity’s platform, we are looking for a Client Success Manager, based in Barcelona or willing to relocate, to handle our portfolio of clients in the DACH region.

We are looking for someone who drives client program impact and acts as a catalyst to build strong and long-lasting relationships with clients and is able to drive the growth of Benevity’s product suite. 

Languages

Native level of German

Full professional level of English

Native level of French is a big plus

Barcelona

Main Responsibilities

Benevity is looking for an enthusiastic and talented Client Success Manager to join the team in Barcelona. Among other tasks, you’ll work on:

  • Support and make your clients grow through all the stages of the client cycle (onboarding, adoption, maturity, and renewal)
  • Define a roadmap with clients and set KPIs to make the contract a success
  • Help companies to launch the platform internally
  • Match companies and employees with nonprofit organizations
  • Find creative ways to boost the engagement of users on the platform
  • Provide product support
  • Take feedback from customers to improve our service
  • Brainstorming new solutions and services to further develop Benevity’s best solution and offering on Employee Volunteering, Corporate Giving, and Impact Reporting
  • Increase your net retention rate via upsells and cross-sells

Work hand in hand with Key Customer Success Manager on global clients.

Core Skills/experience

  • Bachelor's degree, or equivalent education
  • 4+ years experience in B2E/B2B Customer Success/Account Management or transferable customer service roles
  • Experience in a B2B SaaS organization, with solutions of moderate complexity, is a big plus
  • Track record of increasing client satisfaction, adoption, and retention
  • Strong client relationship building skills including empathy, humility, adaptability and persuasiveness
  • Strong communicator with excellent written and verbal communication skills
  • Comfortable presenting in medium to large groups
  • Comfortable overseeing a variety of client service issues to resolution
  • Detail-oriented, organized, and analytical
  • Ability to work independently with strong judgment
  • Resilient, and thrives in a multi-tasking, start-up environment and can adjust priorities on the go while managing a diverse and full workload
  • Success-driven with an entrepreneurial, and self-starter approach  
  • Up-to-date passport for occasional client travel when required
  • Proficient in MS Office
  • Team-oriented with a fun-spirit


What’s on offer

  • Competitive Salary + very interesting commission scheme and other perks and benefits. 
  • Options plans
  • You can work independently and express your creativity when presenting new solutions and alternatives to the team
  • You will be part of a young, dynamic and motivated team that wants to have an impact on the world
  • A great, entrepreneurial, and empowering work environment, and motivating role with the possibility of taking more responsibilities and going the extra mile 
  • Every employee receives 20 hours per year to volunteer for projects of their choice 
  • You'll be joining a unicorn tech startup in an exciting stage of fast growth and international expansion

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the Hiring Manager
  • Step 3: Interview with the CEO/ HR
  • Note: other steps might be added during the process such as case studies