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Technical Support Representative w/ fluent level of German

Key languages:
  • Fluent level of German
  • Fluent level of English
Customer Service & Technical Support

Are you a German speaker with excellent communication skills? Would you like a career in the Pharmaceutical industry? Does it make you happy to help out others who need your assistance to be able to live their life in an easier way? Check this out!

We are looking for a Technical Support Representative for one of our clients based in Barcelona. Our client is operating in the pharmaceutical industry, transforming the way to manage diabetes with its continuous glucose monitoring technology. You will be interecting with patients and caretakers, affected by diabetes that use the Client´s product. 

Main Responsibilities

  • Answer questions and solve technical issues related to the Client´s software and/or hardware;
  • Monitor and update patient accounts through their software;
  • Provide technical support and training to patients and healthcare providers;
  • Be the first point of contact for patients and professionals;
  • Participate in new product training;
  • Maintain high-quality technical and customer support standards;

Core Skills/experience

  • Fluent level of German and English
  • Preferably +1 year of experience Customer or Technical support
  • You are a problem solver and you are able to troubleshoot issues to the correct team
  • Excellent communication and listening skills, both by writing and on the phone
  • You are able to show empathy to their customers
  • You are able to work independently but also in a team

What’s on offer

  • Competitive Salary;
  • Working from 08am till 4pm or 10.30am till 7pm;
  • Online training and work from home during the lockdown. Once the lockdown is overall employees will have to work from a modern office in Glories (Barcelona);
  • A multicultural and international working environment;
  • To take part in a new and exciting department, with great opportunities to grow your career;
  • Thorough initial training and continued personal coaching;
  • Modern office spaces, well connected by public transportation;

What will you learn?

  • Be part of a very fast-moving company
  • Learn about an exciting product range that has an impact on people's health;

Our recruitment process

Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process

Step 2: Interview with the company

Don’t be shy! Just ask your recruiter!

Mariana Guzman Ayza

Key languages:
English - German - Spanish
Want to know more about Mariana? Click here!

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