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Technical Support Agent w/ Native level of German

Location:
Barcelona
Key languages:

Native level of German 

Fluent level of English

Sector:
Customer Service & Technical Support

Are you a candidate that wants to discover new directions? Do you want to work with the latest technology and are you willing to offer the best possible service? 

Do not hesitate and have a quick look at the details!

Through years of experience, our client has been able to become a leader in the engineering and technology sector. They offer various services to customers, develop and improve vehicle and mobility services, which makes them safer, convenient, and efficient for their consumers. 


Main Responsibilities

  • Answer questions and solve technical issues related to the client's software via e-mail and phone.
  • Identify the type and/or severity of the technical issue.
  • Be the first point of contact for clients and transfer issues to the proper department.
  • Monitor and follow up a resolution, updating the client's profile on the database. 
  • Maintain high-quality technical and customer support standards.

Core Skills/experience

  • Native level of German.
  • Fluent level of English.
  • Preferably +1 years of experience in Technical support roles handling complaints and requests directly from customers.
  • Required experience working with Navision/Dynamics 365 Business Central and ERPs.
  •  Knowledge of the automotive industry, for example, Logistics or Shared Services Center, will be a big plus.
  • Excellent communication and listening skills, both in writing and on the phone.
  • Great capacity to work under pressure and in a fast-paced environment. 

 


What’s on offer

  • Training and internal growth opportunities.
  • A full-time job and long-term contract directly with the hiring company. 
  • Discounts on the company's products.
  • Fun working environment, with rewards and room for creativity.

What will you learn?

  • Improve communication skills.
  • In-depth knowledge about a software tool.
  • To work in an international environment.
  • Be part of a very fast-moving company.

Our recruitment process

  • Step 1: Phone screening with the Babel Recruiter
  • Step 2: Online interview with the Babel Recruiter to get to know you and your experience a bit better
  •  Step 3: Interview with the company's Hiring Manager

Don’t be shy! Just ask your recruiter!

Mariana Guzman Ayza

Key languages:
English - German - Spanish
+34936068047
Want to know more about Mariana? Click here!

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