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Graduate Remote Support Engineer w/ Native Level of French

Location:
Barcelona
Key languages:

Native level of French 

Advanced level of English

Sector:
Engineering

Are you a recent graduate and you are interested in new technologies? Do you believe that technology can make a big difference on business and society? Would you like to help making an impact while working in Barcelona? 

Apply to this job and become part of the HP Graduate Program; a 2-year experience to start and develop your career in the Tech world. Don't miss the chance to work in a world-known company!

The Remote Support Engineer works on a virtual ecosystem in a multinational company with engineers making sure that the right solution is delivered at the right time for the customers. The efficiency and effectiveness of the solutions provided by the engineers are key to accomplish the organization's goals on total customer experience and cost.

Take your career to the next level and apply for this job!


Main Responsibilities


  • Remotely resolve hardware and software application problems for customers.
  • If the customer issue cannot be fixed remotely, trigger on-site interaction and ensure proper handover to the field engineer.
  • Keep the customer informed of the progress of the complaint.

Core Skills/experience

  • Native level of French and high level of English are mandatory
  • Bachelor's or Master's degree in Electrical, Electronic or Mechanical Engineering is required
  • Only candidates with a recent graduation date: from June 2019 onwards
  • Work experience in support engineering is a plus
  • Willing to start a career in HP in a customer support role
  • Ability to manage customer expectations and needs

What’s on offer

  • 2-year program with great possibilities of getting a permanent contract in HP afterwards 
  • Competitive Salary
  • Private Medical Insurance
  • Growth opportunities
  • Discounts on company's products
  • Social benefits

What will you learn?

  • In-depth technical knowledge of the products and services HP offers
  • Obtain cutting-edge knowledge about industry-leading Tech products
  • Improving your efficiency by working closely together with an engineering team
  • Learn to hold high-level conversations with clients and managers

Our recruitment process

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process.
  • Step 2: Business interview with HP's Hiring Manager

Don’t be shy! Just ask your recruiter!

Mariana Guzman Ayza

Key languages:
English - German - Spanish
+34936068047
Want to know more about Mariana? Click here!

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