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Customer Service toy production company w/ Native level of German

Key languages:

Native level of German

Fluent level of English

Customer Service & Technical Support

Imagine gathering experience while working for one of the best-known toy production companies in the world. 

You will join a department with a familial atmosphere which is growing fast in 2020 and with great opportunities to develop your career and help them build a success story.

Main Responsibilities

  • Receive and handle customer requests by email and chat and phone
  • Solve customer inquiries with regards to orders, service and delivery
  • Reply to German and English speaking customers
  • Collect and maintian customer data

Core Skills/experience

  • Good technical understanding;
  • Interest in working with products of the toy industry
  • Any experience with customer service related positions is considered an added value.

What’s on offer

  • Online training and work from home during the current situation in Barcelona. Once the situation changes overall employees will have to work from a modern office in Barcelona
  • 39h/ week rotating between 08:00h-19:00h or 15:00-23:00h (Monday to Sunday with at least 2 weekends free/ month)
  • A multicultural and international working environment;
  • To take part in a new and exciting department, with great opportunities to grow your career;
  • Thorough initial training and continued personal coaching;
  • Modern office spaces, well connected by public transportation;
  • A responsible employer with an excellent reputation in the outsourcing industry.
  • A customer service position without having to speak on the phone

What will you learn?

  • Communication skills where you learn how to reply accordingly to customer inquiries in order to engage in the customer´s needs
  • Structure your workload in an efficient and effective way; 
  • Work independently and responsibly.

Our recruitment process

Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process

Step 2: Interview with the company

Don’t be shy! Just ask your recruiter!

Andrea Palma Orlach

Key languages:
English - Catalan - Spanish
Want to know more about Andrea? Click here!

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